-
Q1. What is 仮想眼鏡°?
-
A. 仮想眼鏡° is a VR viewer that allows you to enjoy 360° VR videos using your smartphone.
By scanning the included QR code, you can experience special VR content unique to the location.
-
Q2. Do I need to install a dedicated app?
-
A. No. You do not need to install a dedicated app. Simply scan the QR code to view the VR content directly in your web browser.Please note that the content may not play in some countries or regions,or in areas with a poor internet connection.
-
Q3. The VR video does not play. What should I do?
-
A. Please check the following:Make sure your smartphone is connected to the internet. Check that your internet connection is stable. Scan the QR code again. Reload the web browser. We recommend using the latest version of Safari or Google Chrome.
-
Q4. I cannot scan the QR code. What should I do?
-
A. Please try the following:Scan the QR code in a well-lit area. Clean your camera lens. Move your smartphone slightly farther away from the QR code. Try using a different QR code reader app.
-
Q5. The image looks blurry. What should I do?
-
A. Position your smartphone evenly between the left and right lenses, and look through the center of the lenses. Also, make sure that the VR video is displayed in split-screen mode.
-
Q6. Can I use any smartphone?
-
A. 仮想眼鏡° is compatible with many iPhone and Android models. Please note that some older models or smartphones with certain screen sizes may not be supported.
-
Q7. Can I watch the VR content more than once?
-
A. Yes. You can enjoy the content as many times as you like during the viewing period. Please note that the available viewing period may vary depending on the content.
-
Q8. Can I use 仮想眼鏡° to watch VR videos other than the content included with this product?
-
A. Yes. You can also watch content provided through services that support VR and 360° videos. You can use 仮想眼鏡° as a clip-on VR viewer to enjoy 360° videos available on various VR platforms.
-
Q9. The video stops or freezes during playback. What should I do?
-
A. This may be caused by a slow or unstable internet connection. We recommend playing the video in an area with a strong and stable internet connection. Please note that playback may not be smooth on some older smartphone models.
-
Q10. The video is not displayed as separate left and right images. What should I do?
-
A. Select “VR Mode,” usually indicated by a goggles icon at the bottom-right of the screen. Once the video is displayed as two side-by-side images, you can view it using 仮想眼鏡°.
-
Q11. Can VR viewing cause motion sickness?
-
A. VR motion sickness varies from person to person.
If you feel unwell or experience any discomfort, stop using the viewer immediately. For first-time users, we recommend starting with a short viewing session.
-
Q12. Can children use ?
-
A. Young children should use 仮想眼鏡° only under the supervision of a parent or guardian.
-
Q13. Can I use 仮想眼鏡° outside Japan?
-
A. Yes. You can enjoy the content anywhere in the world as long as you have an internet connection. Please note that the content may not play in some countries or regions due to local internet or content-access restrictions.
-
Q14. Can I share the VR content with my family or friends?
-
A. Yes. Each person can enjoy the content by scanning the QR code with a compatible smartphone. Please note that the terms of use may vary depending on the content.
-
Q15. Does the QR code have an expiration date?
-
A. This depends on the content. If an expiration date applies, it will be stated on the product or the relevant information page.
We take every care to ensure the quality of our products. However, if the product is damaged, scratched, stained, or otherwise defective when first opened, please contact us within seven days of purchase. Please include a photo clearly showing the condition of the product and proof of purchase. After reviewing the details, we will provide information regarding a replacement or other appropriate assistance.Please note that we are unable to accept returns or exchanges due to a change of mind, or after the product has been opened or used, except in the case of an initial defect. We are also unable to provide replacements or refunds for damage, deformation, stains, or loss caused after purchase by handling, storage, carrying, or transportation, including damage that occurs during travel or while returning home.Please protect the product from strong pressure and impact, and handle it carefully when carrying or transporting it.